Loneliness + UX

Loneliness + UX

Can UX mitigate people's loneliness?

Worked as

UX researcher / MA Student of University of the Arts London

Work with

R/GA / Damul Yang / David Han / Sue An / Maria Séves / Rickie Xiong

Period

Macro UX / Febarary to March 2021

Link

Blog Link

Loneliness has become a social problem through the pandemic. The project began with the question that 'can UX mitigate people's loneliness?' This is a project of a UX Master degree course at the University of the Arts London and collaborated R/GA. To summarise the idea, it was an audience-participating outdoor exhibition, and when people put balls into a human figure,  it will change from invisible to visible as filled with people's warm hearts.

Invisible & Visible

How can materialise invisible lionliness to visible?

More than 8 million people are living in London and it means 5,701 people live per square kilometre. Regardless of its massive population, London has been considered one of the most lonely cities. Extending our research to provide solutions for urban dwellers coping with urban loneliness, I have expanded the target participants from close relationships to massive numbers of people.

Feedback

Loneliness + UX

As the result, my team received positive feedback from people that it was a good opportunity to talk about loneliness caused by COVID 19. From RGA, we received positive feedback on the novelty of ideas and the use of Instagram to attract people's participation.

Agile

To develop an idea, my team made a low prototype and tested it with people on the street for 2 weeks. People preferred ideas that were easy to participate in, and want to see the result immediately. People no longer feel others as strangers once they speak a word. Performing a survey to strangers passing on the street ought to be simple like yes-no questions, and easy methods like multiple choices and colour distinctions. It was unpopular asking longer opinions without giving them a strong motivation. Absent of reward or interest would not help a survey on random people. Based on this, my team created final ideas after producing prototypes continuously.

damulyang.designer@gmail.com